Terms of Service

These Terms of Service (“Terms”) govern your use of https://pointmanclaims.com and the services provided by Pointman Claims LLC (“Pointman Claims,” “we,” “us”). By using our website or purchasing a consultation, you agree to these Terms. If you do not agree, please do not use our service.

Pointman Claims provides pre-filing education and records analysis only. Our service consists of reviewing the records you provide, helping you understand what your file shows, and delivering a written findings report and a Zoom walkthrough.

We are not VA-accredited. We do not prepare, present, or prosecute claims, we do not represent you before the Department of Veterans Affairs, and we do not file or submit anything on your behalf. VA accreditation governs representation before the VA; it does not apply to the educational and analytical services we provide. You file your own claim on VA.gov and remain in full control of it at every step.

The VA alone decides every claim and assigns every rating. We do not and cannot guarantee any particular outcome, rating, increase, or amount of compensation, and any figures we reference (including illustrations of lifetime compensation) are general examples, not promises. Our findings report is informational and educational. It is not legal advice, medical advice, or a medical opinion, and it does not create an attorney-client or provider-patient relationship.

You must be at least 18 years old and legally able to enter into this agreement to use our service. You agree that the information you provide to us is accurate and that the records you submit are yours or that you are authorized to share them.

Our consultation is a flat fee of $750, payable in advance through our payment processor, Stripe. The fee covers the deliverables described on our How It Works and Get Started pages. It is not a percentage of any backpay or award, there are no recurring charges, and you keep 100% of any compensation the VA awards. The fee is for the consultation and analysis — not for claim preparation, representation, or filing.

If you have paid but we have not yet begun reviewing your records, contact us and we will refund your fee in full. Once we have begun the record review and the work on your findings report is underway, the fee is generally non-refundable, because the analysis and report are the work product you are paying for. If you believe something was not handled properly, email us at kris@pointmanclaims.com and we will work with you in good faith to make it right.

To get the most from the consultation, you agree to:

• Provide accurate, complete information about your service and conditions;
• Provide the records needed for the review, through the secure link we send;
• Make your own decisions about whether and how to file, and file your own claim on VA.gov.

The decisions you make about your claim are yours. We provide information and analysis; we do not act for you.

When you pay for and receive your findings report, it is yours to use for your own claim — including sharing it with a VSO, accredited representative, or provider you choose to work with. The methods, templates, and materials we use to produce it remain our property, and you agree not to resell or commercially redistribute our reports or materials.

We treat the records and information you share as confidential and handle them as described in our Privacy Policy. We use your information only to provide the service and never sell it.

Our website, materials, and services are provided “as is” without warranties of any kind, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose. We do not warrant that our analysis will result in any particular VA decision. Information on the website is general and may not reflect the most current VA rules or compensation rates.

To the fullest extent permitted by law, Pointman Claims LLC will not be liable for any indirect, incidental, consequential, or special damages arising out of or related to your use of our service, including any VA decision or the amount of any award or denial. Our total liability for any claim relating to the service will not exceed the amount you paid us for the consultation.

Our website and service rely on third-party tools (including Stripe, Kit, Jotform, Calendly, Zoom, and Google Drive) and may link to third-party sites such as VA.gov. We are not responsible for the content, practices, or availability of those third parties, and your use of them is governed by their own terms.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. If a dispute arises, you agree to first contact us at kris@pointmanclaims.com so we can try to resolve it informally. Any dispute that cannot be resolved will be handled in the state or federal courts located in Florida.

We may update these Terms from time to time. When we do, we'll revise the effective date above and post the updated Terms here. Your continued use of the service after changes take effect means you accept the updated Terms.